Bancassurance Relationship Manager at CRDB Bank
Career Opportunity: Bancassurance Relationship Manager
Position: Bancassurance Relationship Manager
Location: Burundi Head Office
Department: Retail Banking Department
Reporting to: Senior Manager Operations – Bancassurance
Employment Type: Permanent
Application Deadline: September 23, 2025
About the Role
CRDB Bank is seeking an experienced professional to join its Retail Banking Department as a Bancassurance Relationship Manager. This position plays a pivotal role in strengthening partnerships between the bank and insurance providers, while also supporting branch teams to deliver quality insurance solutions to customers. The successful candidate will be expected to combine strategic business development with day-to-day operational support, ensuring that bancassurance continues to grow as a key part of CRDB’s retail offering.
Key Responsibilities
Relationship Management
- Build, maintain, and enhance strong working relationships with insurance partners and bancassurance agents.
- Ensure regular communication and feedback to resolve issues promptly and effectively.
Business Development
- Identify growth opportunities for bancassurance products within the retail banking network.
- Develop and execute strategies that expand product penetration and customer reach.
- Work closely with branch sales teams to promote and deliver insurance products.
Sales and Product Performance
- Monitor performance against agreed sales targets and recommend corrective measures when needed.
- Provide insight into market trends and customer preferences to guide product positioning.
- Support branches with sales campaigns and initiatives aimed at boosting bancassurance revenue.
Claims and Policy Administration
- Oversee the follow-up of claims processes to ensure timely resolution for customers.
- Provide support for policy renewals and respond to inquiries about insurance products and services.
Reporting and Compliance
- Prepare and submit regular reports, including monthly updates to insurance companies and quarterly submissions to ARCA (copied to BRB).
- Report on sales performance, market development, and operational activities to the Bancassurance Manager.
- Manage commission claims from insurance companies and ensure operational efficiency in bancassurance processes.
Product Knowledge and Advisory
- Maintain up-to-date knowledge of insurance and banking products.
- Provide accurate, practical advice and recommendations to both staff and clients.
Candidate Profile
Education
- Bachelor’s degree in Finance, Banking and Insurance, or Business Administration.
Experience
- Minimum of 3 years’ sales experience in insurance, banking, or financial services.
Skills and Competencies
- Strong knowledge of insurance and banking products.
- Demonstrated ability to achieve sales targets and drive business growth.
- Proven skills in relationship management and negotiation.
- Ability to explain technical information clearly and concisely.
- Excellent communication skills in Kirundi, French, and English.
- Customer-oriented with effective problem-solving capabilities.
- Ability to work independently as well as collaboratively within a team.
- Good understanding of industry regulations and compliance requirements.
Why Join CRDB Bank?
At CRDB Bank, we are committed to creating long-term value through sustainable banking practices and adherence to ESG principles. We believe in fostering an inclusive workplace and strongly encourage applications from women and individuals with disabilities.
Important Notice
CRDB Bank does not charge any fees during the application or recruitment process. Any requests for payment should be considered fraudulent and immediately disregarded. Only shortlisted candidates will be contacted.
How to Apply
Interested and qualified candidates are invited to apply by submitting their application no later than September 23, 2025.
Click here to apply
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