Insurance Claims Specialist Job Vacancy — NMB Bank Tanzania

Job Title: Insurance Specialist; Claims
Location: NMB Bank Plc Head Office, Dar es Salaam, Tanzania
Deadline: 08 October 2025

Be the guardian of trust in every claim

NMB Bank is looking for a dedicated Insurance Claims Specialist to oversee and manage the full claims process for both life and general insurance products. This is a customer-facing, impact-driven role where you’ll ensure timely, fair, and transparent settlements that protect both the bank and its clients.

Why this role matters

Insurance isn’t just about policies — it’s about people. Every claim tells a story of a customer depending on NMB for support at a critical moment. As an Insurance Specialist (Claims), you’ll take ownership of the claims journey for both life and general insurance products, ensuring transparency, fairness, and speed.

Key Responsibilities

• Manage life and general insurance claims, ensuring timely processing and settlement.

• Track, review, and reconcile claims against policies and SLAs.

• Strengthen collaboration with insurers, branches, and stakeholders.

• Identify risks, resolve disputes, and develop quicker, safer settlement processes.

• Prepare monthly claims performance reports for each insurer.

• Guide and support customers throughout the claims process, ensuring clear communication and fairness.

• Ensure compliance with bancassurance regulations and uphold customer protection standards.

Knowledge & Skills Needed

• Strong foundation in insurance principles, policies, and regulations.

• Deep understanding of bancassurance products and banking operations.

• Analytical mindset to assess claims and detect risks.

• Excellent communication and negotiation skills.

• Precision in reviewing documents and claims documentation.

• Ability to balance multiple claims efficiently while meeting strict deadlines.

Qualifications & Experience

• Bachelor’s degree in Insurance Business or Risk Management.

• Certification or training in risk management/insurance is an added advantage.

• Minimum of 3 years’ proven experience in insurance (claims, underwriting, or sales).

• Hands-on knowledge of insurance products and claims management.

Why join NMB Bank?

At NMB, you won’t just process claims — you’ll be part of a team shaping how insurance adds value to banking. The bank is committed to equity, diversity, and inclusion, encouraging applications from women and persons with disabilities.

Note: NMB Bank does not charge any fees at any stage of recruitment. Ignore and report any requests for payment.

Application Timeline

• Opening Date: 24 September 2025

• Closing Date: 08 October 2025

How to Apply: Click here to apply directly

Only shortlisted candidates will be contacted.